| Help & FAQ's || |
if I'm the winning bidder?
- You will receive an Auction Pending
Notification via email
- Once approved a deposit of £50.00 and the
variable admin fee will be charged to your debit/credit card.
- Once payment have been taken you
will receive a Winning Email Notification, which will state the amount outstanding
and the details of the seller.
- You have 5 days to make
full payment & arrange collection or delivery.
I have won a item & found it's not as described?
- You must make storage agent aware
of any issues at point of collection or at point of delivery while item is
still on the delivery truck.
- If you send your own driver it
is his responsibility to check the vehicle over for you.
I've logged in and my account is disabled?
- You haven't supplied MotorJunction
with Photo Identification, Proof of address & Registration form.
- Your registered credit or debit
card has expiried or been cancelled.
- You have outstanding items the
haven't been paid for.
- Your contact details are no longer
Can I auction a vehicle with you ?
- Yes please contact our office
for more details.
I would like extra details on one of your auctions ?
- Please call relevant storage agent
via storage location link.
I would like to change my address?
- Simply send us a copy of a utility
bill in your new address, with a covering letter stating you current username,
address & a contact number
I would like change my email address?
- Send us an email from your new
address, stating you old email address, username, home address & contact
are your fees?
- See website
do I need to register a debit/credit card?
- See card
I'm having problem not on above list?
- Please call our help line operates
10:00 till 21:30 on auction nights.
- CALL 0121 568 8562